Before submitting your order, you can let us know your substitution preferences. If you accept substitutions, and your item is out of stock, your personal shopper will endeavour to select a similar item, at the same or lower price.
If we can’t supply a similar item, you will not receive another product in its place (and you won’t be charged for it either).
There are some products we won’t normally substitute, such as alcohol, baby formula, hair dye and vitamins. These products are usually specifically chosen based on personal tastes and preference and therefore aren’t appropriate to substitute.